Customers Frequently Asked Questions

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Q1: What is your main business?

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A: We are specialized in manufacturing and supplying all kinds of high-quality disposable tableware to all over the world, accept customized orders, we also have the function of sourcing and matching related supporting products, processing single-stop services for our customers.

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Q2: What are your payment terms?

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A: Generally for mass production orders, T/T, 30% deposit in advance, copy of bill of lading or 70% balance before shipment. If the order value is large, we can even accept L/C, O/A payment under Sinosure.

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Q3: What are your delivery terms?

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A: We accept EXW, FOB, CFR, ClF as well as DDU and DDP.

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Q4: What payment methods can you accept?

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A: We accept T/T, L/C or other methods to be discussed.

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Q5: What is your sample service policy?

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A: We provide samples for free, and customers only need to bear the freight by themselves, and the freight can be refunded after customers place an order.

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Q6: What are your packaging conditions?

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A: We do neutral packaging, each Opp/PVC bag, 5 layers carton, we can also do customized packaging according to customer's requirements, assist in the design process.

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Q7: Can we have OEM/ODM service?

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A: We have our mold design team, can accept new product design and mold production, we can share the mold cost for customers and keep the patent to protect customers' own market.

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Q8: What is your delivery time?

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A: It takes about 20-30 days for mass production orders, if customized products need to be discussed.

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